S21: Touchscreen Issues after update one UI 6.1 (2024)

S21: Touchscreen Issues after update one UI 6.1 (1)

zakariapara

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‎06-02-202402:30 PM (Last edited 3 weeks ago by S21: Touchscreen Issues after update one UI 6.1 (2)SamsungJustin) in

Galaxy S21

Hello,

since the One UI 6.1 update on my Samsung s21 ultra US version , the touchscreen has stopped working. Although the Spen can still be used, it's not very good to use it all time . Is there any futur update patch for this issue or any solution you can suggest to me, please?

Have a great day

Solved!Go to Solution.

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S21: Touchscreen Issues after update one UI 6.1 (3)

user_ams007

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‎06-02-202402:40 PM (Last edited 3 weeks ago by S21: Touchscreen Issues after update one UI 6.1 (4)SamsungJustin) in

Galaxy S21

Please try using the Samsung members' diagnostic tools to check your phone for any hardware-related issues. Simply select the support menu in the members app, You can also try rebooting your device into the recovery menu and then select Clear the cache partition and then reboot. This may help S21: Touchscreen Issues after update one UI 6.1 (5)

You can also wipe the cache on the phone after an update, that will resolve many symptoms:

  1. Turn off the device.
  2. Connect ToComputeror plug inUSB-C Headphones, Press and hold theVolume Upkey and then press and hold thePowerkey .
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press theVolume downkey several times to highlightwipe cache partition.
  6. PressPowerkey to select.
  7. Press theVolume downkey to highlightyes, them and press thePowerkey to select.
  8. When the wipe cache partition is complete,Reboot system nowis highlighted.

Press thePowerkey to restart the device

If none of those options help - submit an error report via the members app to report the bug.https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

With the Touch screen issue check out this thread may give you an idea of what you need to do:https://us.community.samsung.com/t5/Galaxy-S23/Update-6-1-made-touchscreen-unusable-without-S-Pen/m-...

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‎06-02-202402:40 PM (Last edited 3 weeks ago by S21: Touchscreen Issues after update one UI 6.1 (7)SamsungJustin) in

Galaxy S21

Please try using the Samsung members' diagnostic tools to check your phone for any hardware-related issues. Simply select the support menu in the members app, You can also try rebooting your device into the recovery menu and then select Clear the cache partition and then reboot. This may help S21: Touchscreen Issues after update one UI 6.1 (8)

You can also wipe the cache on the phone after an update, that will resolve many symptoms:

  1. Turn off the device.
  2. Connect ToComputeror plug inUSB-C Headphones, Press and hold theVolume Upkey and then press and hold thePowerkey .
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press theVolume downkey several times to highlightwipe cache partition.
  6. PressPowerkey to select.
  7. Press theVolume downkey to highlightyes, them and press thePowerkey to select.
  8. When the wipe cache partition is complete,Reboot system nowis highlighted.

Press thePowerkey to restart the device

If none of those options help - submit an error report via the members app to report the bug.https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

With the Touch screen issue check out this thread may give you an idea of what you need to do:https://us.community.samsung.com/t5/Galaxy-S23/Update-6-1-made-touchscreen-unusable-without-S-Pen/m-...

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S21: Touchscreen Issues after update one UI 6.1 (9)

terminator9

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‎06-02-202402:43 PM in

Galaxy S21

have you had the original screen replaced since you got the phone ? i see alot of members saying they can only use spen to type, if you had your screen replaced and its NOT a official samsung screen then you are out of luck.. till they find a fix

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S21: Touchscreen Issues after update one UI 6.1 (10)

user_ams007

Samsung Care Ambassador

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‎06-02-202402:51 PM in

Galaxy S21

Most Repair Screens are Oem Samsung replacement parts, I am not sure what repair service you used

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S21: Touchscreen Issues after update one UI 6.1 (11)

GaryB82

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‎06-02-202403:19 PM (Last edited ‎06-02-202403:20 PM) in

Galaxy S21

They might be oem screens but they need to be updated to work with 6.1 if they return the device back to the place of screen replacement I've heard alot of places are replacing the screens with the ones with the correct firmware to work.

If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.

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S21: Touchscreen Issues after update one UI 6.1 (12)

user_ams007

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‎06-02-202403:22 PM in

Galaxy S21

Thanks for the information, I wasn't aware

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S21: Touchscreen Issues after update one UI 6.1 (13)

zakariapara

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‎06-03-202411:09 AM in

Galaxy S21

it's a software issue du to the new update ONE UI6.1 , there wasn't any problem before the update & as you see there is a lot of ppl claim that the issue is seen after the update, hope that samsung take care of there customers

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S21: Touchscreen Issues after update one UI 6.1 (14)

Baby Bear

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‎06-04-202403:05 PM in

Galaxy S21

So far, the only response I've gotten from samsung amounts to "If you're out of warranty, sucks to be you." Why should I/we be forced to take out phones to a service center and pay to have someone fix something they broke?

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S21: Touchscreen Issues after update one UI 6.1 (15)

wayne9360

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a month ago (Last edited a month ago) in

Galaxy S21

I agree 100%. I took my phone to a ubreakifix place, and they did not charge me because they said they couldn't fix it. I was going to buy another phone (not samsung) and thought I'll just try to reflash the stock firmware myself. I am happy to announce that this did fix the issue. The job involved 2 hours' time, two beers, and a lot of cusing.

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S21: Touchscreen Issues after update one UI 6.1 (16)

userF6KBWSn8y0

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a month ago in

Galaxy S21

Can you share the firmware version and binary you re-flashed it to. This will help to solve this problem created by samsung for S21 users primarily.

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S21: Touchscreen Issues after update one UI 6.1 (17)

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